„The subproject researches and co-produces autonomy-enhancing socio-technical infrastructures for sensor-based telecare and telemedicine applications for community care in Germany and Japan.“
Eine Informations- und Diskussionsveranstaltung zur elektronischen Patientenakte (ePA)
organisiert von Dennis Kirschsieper, Stephan Krayter und Claudia Müller (alle Universität Siegen)
In Kooperation mit dem Digitalen Facharzt- und Gesundheitszentrum (DFGZ) der Arztpraxis Spieren & Kollegen in Olpe (https://spieren.de/dfgz/) hat das Teilprojekt A05 „Kooperative Herstellung von Nutzerautonomie im Kontext der alternden Gesellschaft“ am 8. Januar 2025 eine Informations- und Diskussionsveranstaltung zu elektronischen Patientenakte in Olpe und Siegen organisiert.
Anlass ist die Einführung der neuen elektronischen Patientenakte (ePA) am 15. Januar 2025, mit der in Deutschland ein weiterer Schritt in Richtung eines stärker digitalisierten Gesundheitssystems vollzogen wird. Gesundheitsdaten können nun leichter gespeichert und verarbeitet werden, z.B. wird der Austausch von medizinischen Dokumenten zwischen Arztpraxen, Apotheken, Kliniken und den Patient*innen erleichtert, da Unterlagen digital vorhanden sind und nicht erst angefordert werden müssen. Die Einführung der ePA ist allerdings nicht nur mit Vorteilen und Erleichterungen, sondern auch mit Herausforderrungen, offenen Fragen und Bedenken verbunden, z.B. bezüglich des Datenschutzes.
Die Arztpraxis Spieren & Kollegen hatte ihre Patient*innen für den 8. Januar nach Olpe eingeladen, wo Expert*innen der Kassenärztlichen Vereinigung (KVWL) sowie Vertreter*innen der Krankenkassen Vorträge gehalten und Fragen beantwortet haben. Dies wurde live an die Universität Siegen übertragen, wo interessierte Forschende, Studierende und Bürger*innen sich zusammengefunden hatten, um online mitzudiskutieren.
Im Anschluss gab es in Siegen noch einen zweiten Teil. Die Digitalisierungsexpertin und Landtagsabgeordnete Julia Eisentraut (Bündnis 90/Die Grünen, https://julia-eisentraut.de/) stand hier zur Verfügung, um politische Sichtweisen auf das Thema einzubringen und zu diskutieren. Bei der Vorbereitung des Events war auch Bernd Mäckeler von den Grünen Alten in Siegen beteiligt, der sich mit seinen Kolleg*innen von den Grünen Alten und mit Unterstützung durch das Teilprojekt A05 engagiert dafür einsetzt, die Digitalkompetenzen älterer Menschen in Siegen und Umgebung zu fördern. Des Weiteren waren die Teilvorhaben „Gesundheit & Altern“ sowie „Soziales & Inklusion“ des Projektes FUSION (https://fusion.uni-siegen.de), vertreten durch Stephan Krayter, in der Organisation und Durchführung des Events eingebunden.
Für die Zukunft sind weitere Kooperationsveranstaltungen zur Digitalisierung des Gesundheitssystems geplant, um Bürger*innen an der Forschung zu beteiligen und um gemeinsam die medizinische und soziale Versorgung in der Region zu verbessern.
Stephan Krayter ist wissenschaftlicher Mitarbeiter im Projekt FUSION. Seine Forschungsinteressen liegen an der Schnittstelle von Gesundheitssoziologie, Sozio-Informatik, Digitalisierung und Nutzungsakzeptanz. Er beschäftigt sich insbesondere mit der Frage, wie digitale Entwicklungen sozialverträglich ausgestaltet werden können und wie die Gesundheitsversorgung durch Digitalisierung verbessert werden kann.
mit:forschen! GEMEINSAM WISSEN SCHAFFEN: Der Forschungspreis geht an das Forscherteam A05 des SFB 1187: Medien der Kooperation.
Tanja Aal und Dennis Kirschsieper (beide Universität Siegen)
Der Beitrag „CareConnection – A Digital Caring Community Platform to Overcome Barriers of Asking for, Accepting and Giving Help” der Sozio-Informatiker/innen gewinnt stellvertretend für das Autor*innen-Team der Publikation den zweiten Platz des ‘Wissen-der-Vielen – Forschungspreis für Citizen Science 2024.
Die Citizen-Science-Plattform „mit:forschen! Gemeinsam Wissen schaffen“ dient der Präsentation deutschlandweiter Forschungsprojekte, die mittels partizipativer Ansätze Bürger*innen einbeziehen. Persönliche Erfahrungen und individuelles Wissen der Gemeindemitglieder werden in Entwicklungsprozesse integriert und erfahrbar gemacht. Hierdurch wird der Diskurs über individuelle Lebenswelten in verschiedensten thematischen Kontexten, Herausforderungen und gemeinsam erarbeitete Lösungsszenarien angeregt und Vernetzung zwischen Wissenschaft und Gesellschaft gefördert.
Der 2. Platz des hieran angebundenen ‘Wissen-der-Vielen – Forschungspreis für Citizen Science 2024 ging an das Forschungsteam des Teilprojektes A05 „Kooperative Herstellung von Nutzerautonomie im Kontext der alternden Gesellschaft“ des Sonderforschungsbereichs 1187: Medien der Kooperation der Universität Siegen. Die Preisverleihung fand am 09. Oktober in Hamburg statt. Wissenschaft im Dialog und das Museum für Naturkunde Berlin würdigten die Preisträger mit einem Preisgeld von 10.000 Euro.
Jury-Statement: “Auf einer allgemeineren Ebene wird durch die Forschungsarbeit sehr deutlich belegt, dass Citizen Science einen wichtigen Beitrag zur menschenzentrierten Technikentwicklung leisten kann.“
Die „CareConnection”-Plattform wurde mit einem Community-Design-Ansatz und nach Prinzipien der partizipativen Forschung (Reallabor, partizipative Aktionsforschung) entwickelt. Im Zentrum stand dabei, psychologische und soziale Barrieren des ‚um Hilfe bitten, Hilfe akzeptieren sowie Hilfe geben‘ zu identifizieren und zu überwinden. Die Publikation entstand zusammen mit weiteren Co-Autor*innen, bestehend aus Bürgerforscher*innen und Studierenden, unter der Leitung von Prof. Dr. Claudia Müller (Lehrstuhl Wirtschaftsinformatik, insb. IT für die alternde Gesellschaft) im Kontext des von ihr geleiteten Forschungsprojekt am Sonderforschungsbereich. Veröffentlicht wurde die Publikation im Tagungsband von Mensch und Computer 2023.
Empirische Basis der Entwicklung dieser Plattform und medialen Infrastruktur ist eine qualitative Interviewstudie, die in Kooperation mit der Fachhochschule Bern sowie in co-kreativer Zusammenarbeit mit älteren Menschen einer lokalen Gemeinde im ländlichen Bereich nahe Zürich durchgeführt wurde. Die Ergebnisse flossen in einen ersten Design-Prototyp einer Community-Plattform ein, die das Suchen und Anbieten von Hilfe barrierearm ermöglichen soll.
Die Plattformentwicklung wurde inzwischen auf den deutschen Kontext übertragen und befindet sich in der dritten Entwicklungsstufe des iterativen Bürger-zentrierten Design-Prozesses. Weitere 8 Interviews und 6 Design-Workshops wurden gemeinsam mit Studierenden und Bürger*innen geführt und befinden sich nunmehr in der finalen Evaluation.
Ziel des dreijährigen Projekts war ‚Hilfe benötigen‘ zu entstigmatisieren. Es sollte sich gemeinsam, ganz nebenbei, und in einem geschützten, digitalen Raum begegnet werden, um Hilfe vertrauensvoll erfahren und selbst schenken zu können. Das Projekt fördert eine sozio-technische Gemeinschaft, in der die Autonomie und Selbstbestimmtheit verschiedenster Nutzergruppen und das individuelle Gesundheitsmanagement langfristig zu stärken.
Über die Forscher/innen
Tanja Aal ist wissenschaftliche Mitarbeiterin und promoviert in der Sozioinformatik am Sonderforschungsbereich „Medien der Kooperation“ (gefördert durch die DFG, Deutsche Forschungsgemeinschaft) an der Universität Siegen. Sie ist Mitglied im Teilprojekt A05: Kooperative Herstellung von Nutzerautonomie im Kontext der alternden Gesellschaft. Ihre Dissertation handelt von der Entwicklung ethischer Zukunftsumgebungen mit speziellem Fokus auf (digitale) Inklusion vulnerabler Gruppen (menschlicher und nicht-menschlicher Natur) sowie unterstützende Technologien, ihre Potentiale, Herausforderungen und Barrieren.
The socio-informatic subproject A05 investigates cooperative, practice-based approaches to designing autonomy-enhancing media infrastructures for aging societies. The research addresses practices of media appropriation and media design for and with the elderly, their relatives, volunteers, and professionals in care and medicine. The first phase of the project focused on fundamental socio-technical aspects of the cooperative design of appropriation infrastructures in their interconnectedness with media practices. The project ethnographically traced factors such as imaginaries of technology and the way the elderly are conceived (and conceive themselves) as technology users. It moreover considered the influence of these factors on participation-promoting, media-related processes of co-production. During the second project phase, the initial research questions were carried over to community-based co-production and appropriation aspects of caring communities. In cooperation with local Swiss caring community initiatives, the project explored design conditions in a participatory bottom-up process, cooperatively designing and developing various analog and digital measures. This included a digital platform that supports elderly people and members of caring communities in finding tailored information and referrals for different help scenarios.
The third phase will maintain the focus on autonomy-enhancing appropriation infrastructures in and of caring communities. However, this phase will foreground the aspect of nursing and medical care through sensor-based telecare and telemedicine applications in community settings. The area of concentration is therefore cooperative design and appropriation processes employed in media, data, and sensory practices in therapist-technology-patient triads in order to identify potential ways to enhance the autonomy of the users. In this respect, data collection, sensing, and telemedicine applications play just as much a role as cooperative practices of sense-making of the collected data. The subproject adopts an anticipatory perspective of technology design and considers current controversies and care scenarios of the future. After investigating local caring communities in the context of national strategies in Switzerland and comparing them with German approaches in the second phase, the third phase will conduct comparative studies with Japanese approaches of community-based integrated care as an appropriate next step. These approaches seek to provide elderly care in the context of national strategies of “Society 5.0” as a combined community-based and ehealth-based effort. Japanese approaches to care target, among other things, scenarios of networked smart homes and robotics. Such a vision has been further developed in Japan than in Germany. The contribution of A05 aims at empirical, conceptual, and prototypical results which, like the qualitative research of CSCW and HCI, focus on the specific characteristics of healthcare work (including physical, relationship, and emotional work) and consider them under new conditions of human-technology interaction. Moreover, the research will focus on social and cultural barriers, including fears of loss of autonomy and privacy or loneliness in one’s own home, and new forms of (relationship) work and cooperation that are necessary for the implementation of innovative socio-technical healthcare infrastructures. In this way, the subproject seeks to contribute to improving our understanding of complex cooperation problems and solutions in real-life situations and of the way the relationships between senses and sensors, or corporeality and technology are changing. A05 takes up the concepts of boundary objects, social worlds, and arenas and focuses on boundary practices, i.e. the active generation of material and symbolic boundaries in spatial, temporal, and social terms. It also addresses the way these boundaries change, shift, and become blurred or renegotiated due to modified socio-technical practices, among other things with a view to the emergence of new professions and care agencies.
The focus of our research within the 3rd phase of the Collaborative Research Center is on sensor media. We are investigating these theoretically and practically within and outside community-based settings with regard to their appropriation structures for people of advanced age or those with increased support needs in the contexts of care and health prevention. Here, media, data and sensory practices as well as possible and necessary interfaces are researched against the background of telecare and telemedicine applications in cooperative situations.
As part of this research project, we are addressing the following questions, among others:
How do sensor media shape cooperation in community care settings?
How do sensor media affect autonomy in the private home and in healthcare work?
Which competencies of the users do sensor media promote and demand?
Socio-technical design objectives
The socio-technical design objectives of our research are the promotion of cooperation and the strengthening of user autonomy against the background of the development of design proposals and prototypes for telehealth applications.
In addition, we would like to contribute to the further development of socio-informatic methods and concepts.
We gain access to the field through existing networks in Germany and at the German Institute for Japanese Studies in Tokyo.
The project combines ethnography, action research and design approaches for the co-production of sensor-based telehealth applications with patients in their immediate living environment as well as with healthcare staff in their everyday working lives.
More specifically, design proposals and prototypes are developed using participatory design methods, in particular using the approaches of Participatory Action Research (PAR) (Cerna, K., Müller, C., Randall, D., & Hunker, M. (2022). “Situated scaffolding for sustainable participatory design: learning online with older adults”. Proceedings of the ACM on human-computer interaction, 6(GROUP), 1-25) and Community-Based Participatory Research (CBPR) (Müller, C., Hornung, D., Hamm, T. and Wulf, V. 2015. “Measures and Tools for Supporting ICT Appropriation by Elderly and Non Tech-Savvy Persons in a Long-Term Perspective”. ECSCW 2015: Proceedings of the 14th European Conference on Computer Supported Cooperative Work, 19-23 September 2015, Oslo, Norway. N. Boulus-Rødje, G. Ellingsen, T. Bratteteig, M. Aanestad, and P. Bjørn, eds. Springer International Publishing. 263–281), i.e. involving co-researchers from multiple relevant stakeholder groups, e.g. scientists, practitioners, caregivers, family caregivers and other lay people (volunteers).
Empirical methods used in this regard are semi-structured interviews and domestic observations, which are ethnographically collected over several weeks, comparing Germany and Japan. Furthermore, interactive methods such as cultural and technology probes (Gaver et al. 1999; Müller et al. 2023) or interactive, multimedia diaries or language books (including self-collected video and image data) (Martin et al. 2012) are used in the empirical phase. With regard to the home-based long-term study, the focus is particularly on the integration of telecare and telemedicine applications at home and the protection of users' privacy. Furthermore, anticipatory methods from the spectrum of critical and speculative design, e.g. design fiction, are used with regard to collaborative prototyping for the co-production of well-being-oriented future scenarios.
With regard to the further development of a socio-informative method and concept development, we are guided by the design case study and grounded design approach.
Such a participatory approach takes place in all phases (preliminary study, design, appropriation/evaluation) of the study.
WP 1: Context studies on health media in community care
In addition to the evaluation of existing appropriation studies of telemedicine and telecare applications by older people with references to community approaches, the social discourses on telemedicine and telecare for the care of older people will be reconstructed internationally on the basis of existing studies. Furthermore, own qualitative preliminary studies are conducted by means of participant observation and semi-standardized interviews in Germany and Japan in order to survey appropriation and cooperation practices around telecare and telemedicine applications.
WP 2: Participatory exploration of community telehealth technologies
A Real-World-Living Lab (see www.praxlabs.de) will be set up to investigate concrete appropriation processes of telemedicine and telecare applications by older people, consisting of households and working environments of the providers to be investigated. As part of the long-term study planned here, regular workshops with the household members are planned, for which interactive research methods from the field of HCI will be used, such as design fiction and collaborative prototyping, in order to iteratively explore the connections and interplay or defense of technical and human sensor technology, i.e. of senses and sensors, based on the data collected in advance by the participants.
WP 3: Participatory design of interfaces and infrastructures
In co-design workshops, new prototype solutions, interfaces and infrastructures are developed that bring together senses and sensor technology for all those involved in the use of telemedicine/care in a successful way. A series of co-creation sessions is planned with the Praxlabs households and other stakeholders from the healthcare sector.
These design products as negotiation artifacts (Müller et al. 2012) form the basis for further iteration loops in subsequent workshops.
WP 4: Theory and concept work studies in international comparison
In the sense of an ongoing development of a corpus of design case studies for the application area "IT for the ageing society", the developed results are examined, i.e. analyzed and evaluated for relevant cross-cutting topics that contribute to a corpus formation for medium-range concepts and theories.
In addition to ensuring sustainability for the co-researchers, continuous intensive public relations and networking work takes place at regional and supra-regional level as well as in the national context in order to contribute (to a modest extent) to current discourses on community-oriented healthcare and professionalization discourses in care.
CareConnection – A Digital Caring Community Platform to Overcome Barriers of Asking for, Accepting and Giving Help
Many people would like to remain in their familiar surroundings in old age, even if they need certain forms of assistance. But what exactly does everyday life look like, where are the hurdles and where can community-based support options start? The results of a citizen-based participatory interview study of community members of a rural Living Lab near Zurich, Switzerland and full-time researchers from two universities in Switzerland and Germany explore these questions.
Results of the study relate to physical limitations and potentials in old age, aspects of well-being and mental health, social engagement, relationships and networks, as well as the theme of ‘asking for help, accepting help and giving help’. Against the background of a key category, the barriers of ‘asking for, accepting and giving help’, an overarching reflection by the co-researchers and full-time researchers took place. This focus provided the basis for the participatory development of CareConnection, a digital community platform design that fosters social exchange and helps to overcome identified barriers, which can be physical, mental or social and within these categories temporal, spatial, structural and/or individual and thus enable or promote social encounters and interaction to establish a higher level of well-being and health.
Tanja Aal, Andrea Ruhl, Erich Kohler, Apurva Choudhary, Pragya Bhandari, Namrata Devbhankar, Silvia Egli, Gashi Shkumbin, Heidi Kaspar, Madlen Spittel, Dennis Kirschsieper, and Claudia Müller. 2023. “CareConnection – A Digital Caring Community Platform to Overcome Barriers of Asking for, Accepting and Giving Help”. In Proceedings of Mensch und Computer 2023 (MuC '23). Association for Computing Machinery, New York, NY. 318–324. DOI: https://doi.org/10.1145/3603555.3608578.
2023
Aal, Tanja, Dennis Kirschsieper, Md Rashidul Hasan, and Claudia Müller. 2023. “Media use of older adults in Bangladesh: Religion, Perceived Sinfulness and the Taming of the Media”. Digital Culture & Society 1 (9): 153-75. https://doi.org/10.14361/dcs-2023-0108.
Aal, Tanja, Andrea Ruhl, Erich Kohler, Apurva Choudhary, Pragya Bhandari, Namrata Devbhankar, Silvia Egli, Gashi Shkumbin, Heidi Kaspar, Madlen Spittel, Dennis Kirschsieper, and Claudia Müller. 2023. “CareConnection – A Digital Caring Community Platform to Overcome Barriers of Asking for, Accepting and Giving Help”. In Proceedings of Mensch und Computer 2023 (MuC ’23). Association for Computing Machinery, 318–324. New York, NY. https://doi.org/10.1145/3603555.3608578.
Hector, Tim Moritz, David Waldecker, Niklas Strüver, and Tanja Aal, eds. 2023. Thematic issue: „Taming Digital Practices – On the Domestication of Data-Driven Technologies“. Digital Culture & Society 9 (1/2023). ISBN: 978-3-8376-6357-0.
Kaspar, Heidi, Claudia Müller, and Shkumbin and Kirschsieper Gashi. 2023. “„Co-producing knowledge: reflections from a community-based participatory research project on caring communities to strengthen ageing in place“ Routledge International Handbook of Participatory Approaches in Ageing Research”,. In Routledge International Handbook of Participatory Approaches in Ageing Research, edited by Anna Urbaniak and Anna Wanka, 402-18. London: Routledge. https://doi.org/10.4324/9781003254829-38.
Müller, Claudia, and Maren and Struzek Schorch. 2023. „Cooperative Design of Domestic IT Applications with Older Adults“ Varieties of Cooperation. Mutually Making the Conditions of Mutual Making. Reihe: „Media of Cooperation”. Edited by Clemens Eisenmann, Kathrin Englert, and Ehler and Schubert Voss. Varieties of Cooperation. Mutually Making the Conditions of Mutual Making. Media of Cooperation. Wiesbaden: Springer. pp 203-223. https://doi.org/10.1007/978-3-658-39037-2_10.
Paluch, Richard, Tanja Aal, Katerina Cerna, Dave Randall, and Claudia Müller. 2023. “Heteromated Decision-Making: Integrating Socially Assistive Robots in Care Relationships”. arXiv cs.HC: 1-7. https://doi.org/10.48550/arXiv.2304.10116.
Paluch, Richard, Katerina Cerna, Dennis Kirschsieper, and Claudia Müller. 2023. “Practices of Care in Participatory Design With Older Adults During the COVID-19 Pandemic: Digitally Mediated Study”. Journal of Medical Internet Research 25 (e45750): 1-13. https://doi.org/10.2196/45750.
2022
Cerna, K., C. Müller, and D. and Hunker Randall. 2022. “Situated Scaffolding for Sustainable Participatory Design: Learning Online with Older Adults”. Proceedings of the ACM on Human-Computer Interaction 6: 1-25. https://doi.org/10.1145/3492831.
Claudia Müller. 2022. “Forschen zu und mit kommerziell verfügbaren digitalen Technologien – Überlegungen aus Sicht der Sozioinformatik zu digitalen Praktiken älterer Menschen”. Zeitschrift für Gerontologie und Geriatrie 55: 397–398. https://doi.org/10.1007/s00391-022-02093-9.
Kricheldorff, C., C. Müller, and H. und Wahl Pelizäus. 2022. “Kommerziell verfügbare digitale Technik im Alltag Älterer: ein Forschungsupdate”. Zeitschrift für Gerontologie und Geriatrie 55: 365-67. https://doi.org/10.1007/s00391-022-02091-x.
Müller, Claudia and Struzek. 2022. “User-Oriented Innovations: On Cooperative Imagination Spaces in R&D Projects to Support Older Adults in Rural Areas with ICT and Sensor Technology”. Edited by Daniela van Geenen Marcus Burkhardt. Interrogating Datafication: Towards a Praxeology of Data, 167-84. https://doi.org/10.1515/9783839455616-007.
Müller, Claudia. 2022. “‘Partizipative Technologieentwicklung – nutzerorientierte Innovationen’”. Edited by F. Waldenberger, G. Naegele, and T. and Kudo Matsuda. Alterung und Pflege als kommunale Aufgabe: Dortmunder Beiträge zur Sozialforschung. 10.1007/978-3-658-36844-9_18.
Paluch, Richard, and Claudia Müller. 2022. “That’s Something for Children’: An Ethnographic Study of Attitudes and Practices of Care Attendants and Nursing Home Residents Towards Robotic Pets”. Proceedings of the ACM on Human-Computer Interaction 6: 1-35.
Simone, Carla, Ina Wagner, Claudia Müller, and Anne und Wulf Weibert. 2022. Future-proofing. Making Practice-Based IT Design Sustainable. Oxford, United Kingdom: Oxford University Press. https://doi.org/10.1093/oso/9780198862505.001.0001.
Struzek, David, and Dennis and Müller Kirschsieper. 2022. “Introduction and adaptation of an urban neighborhood platform for rural areas”. Proceedings of 20th European Conference on Computer-Supported Cooperative Work. https://doi.org/10.48340/ecscw2022_p08.
2021
Cerna, Katerina, Richard Paluch, Fabian Bäumer, and Tanja and Claudia Müller Ertl. 2021. “Transformation of HCI co-research with older adults: researchers’ positionality in the COVID-19 pandemic”. Interaction Design and Architecture(s) Journal – IxD&A 50: 27-47. https://doi.org/10.55612/s-5002-050-002.
Kaspar, Heidi, Katharina Pelzelmayer, Anita Schürch, Fabian Bäumer, Tanja Ertl, Shkumbin Gashi, Claudia Müller, and Timur und van Holten Sereflioglu. 2021. “Können Sorgende Gemeinschaften die häusliche Langzeitversorgung verbessern? Einblicke in das laufende CareComLabs-Projekt”. Primary and Hospital Care. https://doi.org/10.4414/phc-d.2021.10401.
Struzek, David, Katerina Cerna, Richard Paluch, Sven Bittenbinder, Claudia Müller, Arlind Reuter, Lydia Stamato, Özge Subasi, Foad Hamidi, and John Vines. 2021. “Designing for New Forms of Vulnerability: Exploring transformation and empowerment in times of COVID-19”. In CHI Conference on Human Factors in Computing Systems Extended Abstracts, 5.
2020
Cerna, Katerina und Müller. 2020. “From Design Space to Learning Place: Conceptualization for Meta Design Space for and with Older Adults. In: Learning for life: A Workshop Report. International Reports on Socio-Informatics”. In Learning for life: A Workshop Report. International Reports on Socio-Informatics.
Cerna, Katerina und Müller. 2020. “Learning for life: A Workshop Report. International Reports on Socio-Informatics”. In .
Cerna, Katerina, Martin Dickel, Claudia Müller, Eija Kärnä, Vera Gallistl, Franz Kolland, Verena Reuter, Gerhard Naegele, Roberta Bevilacqua, Heidi Kaspar, and Ulrich Otto. 2020. “Learning for life: Designing for sustainability of tech-learning networks of older adults”. In Proceedings of the 18th European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centred Computing on the Design of Cooperation Technologies – Workshops, Reports of the European Society for Socially Embedded Technologies. (accepted). 10.18420/ecscw2020_ws04.
Engelbutzeder, Philip, Katerina Cerna, Dave Randall, Dennis Lawo, Claudia Müller, and Gunnar und Wulf Stevens. 2020. “Investigating the use of digital artifacts in a community project of sustainable food practices: ‘My chili blossoms’”. In Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society, 1-4.
Gashi, Shkumbin, Heidi Kaspar, Claudia Müller, Katharina Pelzelmayer, and Anita und van Holten Schürch. 2020. “Partizipative Forschung im Lockdown”. Feministische Geo-Rundmail - Feminist Research Practice in Geography: Snapshots, Reflections, Concepts 83: 43-48. https://doi.org/10.24451/arbor.14615.
Li, Qinyu, Peter Tolmie, Anne Weibert, Maren Schorch, and Claudia and Wulf Müller. 2020. “E-Portfolio: value tensions encountered in documenting design case studies”. Ethics and Information Technology. https://doi.org/10.1007/s10676-020-09533-3.
Struzek, D., M. Dickel, D. Randall, and C. Müller. 2019. “How live streaming church services promotes social participation in rural areas”. interactions 27 (1): 64-69. https://doi.org/10.1145/3373263.
Struzek, David, Claudia Müller, and Alexander Boden. 2019. “Development of an Everyday Persuasive App for Movement Motivation for Older Adults”. Proceedings of the 17th European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centred Computing and the Design of Cooperation Technologies -Demos and Posters, Reports of the European Society for Socially Embedded Technologies. http://dx.doi.org/10.18420/ecscw2019_d04.
Meurer, Johanna, Claudia Müller, Carla Simone, Ina Wagner, and Volker Wulf. 2018. “Designing for Sustainability: Key Issues of ICT Projects for Ageing at Home”. Computer Supported Cooperative Work (CSCW) 27 (3-6): 495–537. https://doi.org/10.1007/s10606-018-9317-1.
Müller, Claudia, and Lin Wan. 2018. “Information and Communication Technology Design in a Complex Moral Universe: Ethnography-Based Development of a GPS Monitoring System for Persons Who Wander”. In Socio-Informatics - A Practice-based Perspective on the Design and Use of IT Artefacts, edited by Volker Wulf, Volkmar Pipek, David Randall, Markus Rohde, Kjeld Schmidt, and Gunnar Stevens, 363–390. Oxford University Press. https://oxford.universitypressscholarship.com/view/10.1093/oso/9780198733249.001.0001/oso-9780198733249-chapter-12.
Ogonowski, Corinna, Timo Jakobi, Claudia Müller, and Jan Hess. 2018. “PRAXLABS: A sustainable framework for user-centered ICT development: Cultivating research experiences from Living Labs in the home”. In Socio-Informatics - A Practice-based Perspective on the Design and Use of IT Artefacts, edited by Volker Wulf, Volkmar Pipek, David Randall, Markus Rohde, Kjeld Schmidt, and Gunnar Stevens, 319–360. Oxford University Press. https://oxford.universitypressscholarship.com/view/10.1093/oso/9780198733249.001.0001/oso-9780198733249-chapter-11.
2017
Hornung, Dominik, Claudia Müller, Irina Shklovski, Timo Jakobi, and Volker Wulf. 2017. “Navigating Relationships and Boundaries: Concerns around ICT-uptake for Elderly People”. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems - CHI ’17, 7057–7069. Denver, Colorado, USA: ACM Press. https://doi.org/10.1145/3025453.3025859.
Müller, Claudia. 2017. “„Designing for an Ageing Society”: Ergebnisse eines Symposiums im Rahmen der 12. „Conference on the Design of Cooperative Systems” (COOP)”. Medien & Altern, no. Heft 10 (Juni 2017): 74–79. http://www.kopaed.de/kopaedshop/?pg=1_10&pid=1066.
Müller, Claudia, Marén Schorch, David Struzek, and Marleen Neumann. 2017. “Technology Probes als Mittel zur Unterstützung der Technik-Aneignung”. In Mensch und Computer 2017: Workshopband, edited by Manuel Burghardt, Raphael Wimmer, Christian Wolff, and Christa Womser-Hacker, 87–93. Regensburg, Germany: Gesellschaft für Informatik e.V. https://doi.org/10.18420/muc2017-ws02-0318.
Reuter, Christian, Daniel Wiegärtner, and Claudia Müller. 2017. “DIVOA – Unterstützung der älteren Bevölkerung bei Schadenslagen”. In Mensch und Computer 2017: Tagungsband, edited by Manuel Burghardt, Raphael Wimmer, Christian Wolff, and Christa Womser-Hacker, 295–298. Regensburg, Germany: Gesellschaft für Informatik e.V. https://dx.doi.org/10.18420/muc2017-mci-0352.
Schorch, Marén, Claudia Müller, and Johanna Meurer. 2017. “Cultural Probes: The best way to go for PD in sensitive research settings? A methodological reflexion”. In Mensch und Computer 2017: Workshopband, edited by Manuel Burghardt, Raphael Wimmer, Christian Wolff, and Christa Womser-Hacker, 73–78. Regensburg, Germany: Gesellschaft für Informatik e.V. https://dx.doi.org/10.18420/muc2017-ws02-0304.
Struzek, David, Marleen Neumann, Claudia Müller, Marén Schorch, and Dominik Hornung. 2017. “Aneignungshilfen für Senioren-Projektpartner – am Beispiel Google Drive”. In Mensch und Computer 2017: Workshopband, edited by Manuel Burghardt, Raphael Wimmer, Christian Wolff, and Christa Womser-Hacker, 249–253. Regensburg, Germany: Gesellschaft für Informatik e.V. 10.18420/muc2017-mci-0349.
Wiegärtner, Daniel, Christian Reuter, and Claudia Müller. 2017. “Erwartungen der älteren Bevölkerung an IKT für Krisenkommunikation”. In Mensch und Computer 2017: Workshopband, edited by Manuel Burghardt, Raphael Wimmer, Christian Wolff, and Christa Womser-Hacker, 609–614. Regensburg, Germany: Gesellschaft für Informatik e.V. https://dx.doi.org/10.18420/muc2017-ws17-0416.
2016
Garschall, Markus, Theodor Hamm, Dominik Hornung, Claudia Müller, Katja Neureiter, Marén Schorch, and Lex van Velsen. 2016. “Proceedings of the COOP 2016 Symposium on challenges and experiences in designing for an ageing society. Reflecting on concepts of age(ing) and communication practices”. International Reports on Socio-Informatics (IRSI) 13 (3). https://www.iisi.de/wp-content/uploads/2018/07/irsi_vol13-iss3_2016.pdf.
Hamidi, Foad, Claudia Müller, Melanie Baljko, Marén Schorch, Myriam Lewkowicz, and Abigale Stangl. 2016. “Engaging with Users and Stakeholders: The Emotional and the Personal”. In Proceedings of the 19th International Conference on Supporting Group Work - GROUP ’16, 453–456. Sanibel Island, Florida, USA: ACM Press. https://doi.org/10.1145/2957276.2996292.
Hornung, Dominik, Claudia Müller, Alexander Boden, and Martin Stein. 2016. “Autonomy Support for Elderly People through Everyday Life Gadgets”. In Proceedings of the 19th International Conference on Supporting Group Work - GROUP ’16, 421–424. Sanibel Island, Florida, USA: ACM Press. 10.1145/2957276.2996284.
Müller, Claudia, and Wolfgang Reißmann. 2016. “Technokulturelle Imaginationen als Ansatzpunkte für Participatory Design am Beispiel von „Smart Living”-Szenarien”. Medien & Altern, no. Heft 8 (Juni 2016): 15–31. http://kopaed.de/kopaedshop/?pg=45&pid=1013.
Neureiter, Katja, Claudia Müller, Markus Garschall, Marén Schorch, Lex van Velsen, and Dominik Hornung. 2016. “ Reflecting on concepts of age(ing) and communicating practices”. In Proceedings of the COOP 2016 – Symposium on challenges and experiences in designing for an ageing society, International Reports on Socio-Informatics volume 13 (issue 3) 2016, 5–20. Bonn: IISI – International Institute for Socio-Informatics 2016. http://coop2016.tech-experience.at/.
Wan, Lin, Claudia Müller, Dave Randall, and Volker Wulf. 2016. “Design of A GPS Monitoring System for Dementia Care and its Challenges in Academia-Industry Project”. ACM Transactions on Computer-Human Interaction 23 (5): 1–36. https://doi.org/10.1145/2963095.
