SFB 1187 ›Medien der Kooperation‹ an der Universität Siegen

A04 - Normal Interruptions of Service. Structure and Change of Public Infrastructures

 

Principal Investigators:

Prof. Dr. Jörg Potthast

Researchers:

Dr. Tobias Röhl

 

Using public transport as an exemplary case, the project investigates media and modes of cooperation in situations of infrastructural breakdown. Analyzing technical breakdowns reveals how infrastructures and publics are related. In doing so, a plurality of normative orders and their mediation by and for different actors is made visible.

While the first phase focused on the operational practices of dealing with disruptions, the second phase traces the temporal extension of transportation management. Making use of digital data practices transportation management is increasingly temporally extended to the prelude and aftermath of disruptions. Accordingly, three temporal modes of transportation management will be analyzed in the second phase: before, during and after the breakdown. Before disruptions occur, we find anticipating sensory media allowing to detect disruptions at an ever earlier time. During disruptions passengers are informed about delays almost instantaneously via apps on their smartphones. The time after the disruption is prolonged even further by new digital means of customer complaint and automated collection of data allowing organizations to evaluate and readjust their own practices. The project investigates the interplay of these different modes of dealing with disruptions scrutinizing the heterogeneity of normative orders.

Flyer

Project Abstract (german)

 

Publications

Featured

 

Gießmann, Sebastian, Tobias Röhl, und Ronja Trischler, Hrsg. 2019. Materialität der Kooperation. Wiesbaden: Springer VS.

 

Forthcoming

Potthast, J. (2020). Innovation und Katastrophe. In B. Blättel-Mink, I. Schulz-Schaeffer, & A. Windeler (Eds.), Handbuch Innovationsforschung. VS Springer. https://doi.org/10.1007/978-3-658-17671-6_27-1

 

2020

Röhl, T. (2020). From structure to infrastructuring? On transport infrastructures and socio-material ordering. In O. B. Jensen, C. Lassen, & I. Lange (Eds.), Material Mobilities (pp. 16–31). Routledge.

 

2019

Gießmann, S., Röhl, T., & Trischler, R. (Eds.). (2019). Materialität der Kooperation. Springer VS. //www.springer.com/de/book/9783658208042
Korn, M., Reißmann, W., Röhl, T., & Sittler, D. (Eds.). (2019). Infrastructuring Publics. Springer VS. https://www.springer.com/de/book/9783658207243
Korn, M., Reißmann, W., Röhl, T., & Sittler, D. (2019). Infrastructuring Publics: A Research Perspective. In M. Korn, W. Reißmann, T. Röhl, & D. Sittler (Eds.), Infrastructuring Publics (pp. 11–47). Springer VS. https://doi.org/10.1007/978-3-658-20725-0_2
Potthast, J. (2019). Medienpraktiken in irritierenden Situationen. In S. Gießmann, T. Röhl, & R. Trischler (Eds.), Materialität der Kooperation. Springer VS. https://doi.org/10.1007/978-3-658-20805-9_14
Potthast, J. (2019). Fehlermeldung und Elitenversagen am Beispiel des Öffentlichen Verkehrs. Diagonal, 40, 221–243. https://doi.org/10.14220/9783737009980.221
Röhl, T. (2019). Making failure public. Communicating breakdowns of public infrastructures. In M. Korn, W. Reißmann, T. Röhl, & D. Sittler (Eds.), Infrastructuring Publics. Springer VS. https://doi.org/10.1007/978-3-658-20725-0_10

 

2017

Potthast, J. (2017). The sociology of conventions and testing. In C. Benzecry, M. Krause, & I. A. Reed (Eds.), Social Theory Now (pp. 337–360). UP. https://www.researchgate.net/publication/309013255_The_Sociology_of_Conventions_and_Testing
Potthast, J. (2017). Reflexionen zur Ökologie sichtbarer und unsichtbarer Arbeit. In S. Gießmann & N. Taha (Eds.), Susan Leigh Star. Grenzobjekte und Medienforschung (pp. 313–322). transcript. https://doi.org/10.14361/9783839431269-013
Röhl, T. (2017). Auf der Suche nach Störungen im System. Bahn-Manager, 6, 116–117.