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A04 - Normal Interruptions of Service. Structure and Change of Public Infrastructures
Principal Investigators:
Researchers:
Using public transport as an exemplary case, the project investigates media and modes of cooperation in situations of infrastructural breakdown. Analyzing technical breakdowns reveals how infrastructures and publics are related. In doing so, a plurality of normative orders and their mediation by and for different actors is made visible.
While the first phase focused on the operational practices of dealing with disruptions, the second phase traces the temporal extension of transportation management. Making use of digital data practices transportation management is increasingly temporally extended to the prelude and aftermath of disruptions. Accordingly, three temporal modes of transportation management will be analyzed in the second phase: before, during and after the breakdown. Before disruptions occur, we find anticipating sensory media allowing to detect disruptions at an ever earlier time. During disruptions passengers are informed about delays almost instantaneously via apps on their smartphones. The time after the disruption is prolonged even further by new digital means of customer complaint and automated collection of data allowing organizations to evaluate and readjust their own practices. The project investigates the interplay of these different modes of dealing with disruptions scrutinizing the heterogeneity of normative orders.
Publications
Featured
Gießmann, Sebastian, Tobias Röhl, und Ronja Trischler, Hrsg. 2019. Materialität der Kooperation. Wiesbaden: Springer VS.
Publications
2020
Coletta, Claudio; Röhl, Tobias and Wagenknecht, Susann. 2020. “On time: temporal and normative orderings of mobilities.” In Mobilities 15 (5), 635-646. https://doi.org/10.1080/17450101.2020.1805958.
Coletta, Claudio; Röhl, Tobias and Wagenknecht, Susann. 2020. “On Time.” Special Issue, Mobilities 15 (5). https://www.tandfonline.com/toc/rmob20/15/5.
Potthast, Jörg, eds. 2020. “Innovation und Katastrophe.” In Handbuch Innovationsforschung, edited by Blättel-Mink, Birgit; Schulz-Schaeffer, Ingo and Windeler, Arnold. Wiesbaden: VS Springer. https://doi.org/10.1007/978-3-658-17671-6_27-1.
Röhl, Tobias, eds. 2020. “From structure to infrastructuring? On transport infrastructures and socio-material ordering.” In Material Mobilities, edited by Jensen, Ole B.; Lassen, Claus and Lange, Ida, 16-31. New York: Routledge.
2019
Gießmann et al., eds. 2019. Materialität der Kooperation. Wiesbaden: Springer VS. //www.springer.com/de/book/9783658208042.
Korn, Matthias; Reißmann, Wolfgang; Röhl, Tobias and Sittler, David, eds. 2019. “Infrastructuring Publics: A Research Perspective.” In Infrastructuring Publics, edited by Korn, Matthias; Reißmann, Wolfgang; Röhl, Tobias and Sittler, David, 11-47. Springer VS. https://doi.org/10.1007/978-3-658-20725-0_2.
Korn, Matthias; Reißmann, Wolfgang; Röhl, Tobias and Sittler, David, eds. 2019. Infrastructuring Publics. Wiesbaden: Springer VS. https://www.springer.com/de/book/9783658207243.
Potthast, Jörg, eds. 2019. “Fehlermeldung und Elitenversagen im am Beispiel des Öffentlichen Verkehrs.” Fehler. Diagonal, edited by Hoch, Gero; Schröteler-von-Brandt, Hildegard; Schwarz, Angela and Stein, Volker 40: 221-243. https://doi.org/10.14220/9783737009980.221. 2019_Fehlermeldung.pdf.
Potthast, Jörg, eds. 2019. “Medienpraktiken in irritierenden Situationen.” In Materialität der Kooperation, edited by Gießmann, Sebastian; Röhl, Tobias and Trischler, Ronja. Wiesbaden: Springer VS. https://doi.org/10.1007/978-3-658-20805-9_14.
Potthast, Jörg. 2019. “Fehlermeldung und Elitenversagen am Beispiel des Öffentlichen Verkehrs.” In Diagonal 40, 221-243. https://doi.org/10.14220/9783737009980.221. 2019_Fehlermeldung.pdf.
Röhl, Tobias, eds. 2019. “Making failure public. Communicating breakdowns of public infrastructures.” In Infrastructuring Publics, edited by Korn, Matthias; Reißmann, Wolfgang; Röhl, Tobias and Sittler, David. Wiesbaden: Springer VS. https://doi.org/10.1007/978-3-658-20725-0_10.
Sittler, David; Korn, Matthias; Reißmann, Wolfgang and Röhl, Tobias, eds. 2019. Publics of Infrastructures – Infrastructures of Publics. Wiesbaden: Springer. https://www.springer.com/de/book/9783658207243.
2017
Potthast, Jörg, eds. 2017. “The sociology of conventions and testing.” In Social Theory Now, edited by Benzecry, Claudio; Krause, Monika and Reed, Isaac Ariail, 337-360. Chicago: UP. https://www.researchgate.net/publication/309013255_The_Sociology_of_Conventions_and_Testing.
Potthast, Jörg, eds. 2017. “Reflexionen zur Ökologie sichtbarer und unsichtbarer Arbeit.” In Susan Leigh Star. Grenzobjekte und Medienforschung, edited by Gießmann, Sebastian and Taha, Nadine, 313-322. Bielefeld: transcript. https://doi.org/10.14361/9783839431269-013.
Röhl, Tobias. 2017. “Infrastrukturen der Störung.” Zeitschrift für Theoretische Soziologie 6 (1): 103–109. https://www.beltz.de/fachmedien/soziologie/zeitschriften/zeitschrift_fuer_theoretische_soziologie/article/Journal.html?tx_beltz_journal%5Barticle%5D=36688&cHash=f3da3a961a0af22eac7ca7833ac0e261.
Röhl, Tobias. 2017. “Auf der Suche nach Störungen im System.” Bahn-Manager 6: 116-117.